Last updated: 1 January 2025
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Bakers Route, India
Same-Day Delivery
Order by 8 PM for delivery the same day
Free above ₹999
No delivery charge on orders ₹999 and above
Fresh Packaging
Food-grade, insulated packaging for every order
Local Delivery
We deliver within our serviceable city zones
1. Delivery Areas
We currently deliver within our city and select surrounding areas. Delivery availability is checked at the time of order based on your pincode. Contact us via WhatsApp to confirm whether we deliver to your location before placing your order.
- Delivery is available within our primary service zone without an additional surcharge.
- Extended zones beyond our standard area may incur an additional delivery fee, which will be communicated before order confirmation.
- We do not currently offer nationwide shipping, as our products are freshly baked and require prompt delivery.
Not sure if we deliver to your area? WhatsApp us your pincode and we'll confirm within minutes.
2. Delivery Timeslots & Schedule
We offer the following delivery windows on all days including weekends and most public holidays:
| Timeslot | Window | Availability |
|---|
| Morning |
9:00 AM – 12:00 PM |
Available |
| Afternoon |
12:00 PM – 4:00 PM |
Available |
| Evening |
4:00 PM – 8:00 PM |
Available |
| Express / Same-Day |
Within 3–4 hours |
Subject to availability |
Preferred timeslots are accommodated on a best-effort basis and are not guaranteed. We will confirm your approximate delivery time via WhatsApp after order placement.
3. Order Cutoff Times
- Same-day delivery: Orders must be placed by 8:00 PM for delivery the same evening (subject to stock and zone availability).
- Next-day delivery: Orders placed after 8:00 PM are scheduled for the following day.
- Custom cakes: Require a minimum of 48 hours' advance notice. Elaborate or tiered designs require 3–5 days.
- Bulk / corporate orders: Minimum 5 days' advance notice is required for orders above 20 units.
- Festival / peak season: During Diwali, Christmas, New Year, and Valentine's Day, lead times may be extended. We recommend ordering at least 1 week in advance.
4. Delivery Charges
- Orders above ₹999: Free delivery within the standard service zone.
- Orders below ₹999: A delivery fee of ₹49 applies.
- Extended zone: An additional surcharge of ₹20–₹60 may apply depending on distance.
- Express delivery: An express surcharge of ₹50–₹80 may apply for urgent same-day requests.
Delivery charges, if applicable, will always be communicated before you confirm your order. There are no hidden fees.
5. Packaging
We take packaging seriously — not just for aesthetics, but to ensure your product arrives fresh and intact:
- All products are packed in food-grade, moisture-resistant boxes.
- Cakes are secured with cake boards and inner liners to prevent movement during transit.
- During summer months, gel ice packs are used for cream-based products to maintain freshness.
- Our packaging is eco-friendly wherever possible — we use recyclable and biodegradable materials.
- Gift wrapping and ribbons are available on request at no extra charge for most items.
6. Receiving Your Order
To ensure a smooth delivery experience, please note the following:
- Please ensure someone is available at the delivery address during the agreed timeslot.
- Our delivery person will call or WhatsApp you 15–20 minutes before arrival.
- If no one is available, we will attempt to contact you twice. If unreachable, the order will be held for up to 30 minutes before returning to the bakery.
- Re-delivery attempts for failed deliveries may be subject to an additional delivery fee.
- Please inspect your order at the time of delivery before signing off. Report any visible damage immediately.
Signature deliveries: For high-value orders (above ₹1,500), we may request a delivery confirmation message via WhatsApp to ensure safe receipt.
7. Freshness & Storage After Delivery
Our products are baked fresh and are best consumed on the day of delivery. For optimal quality:
- Cakes with fresh cream: Refrigerate immediately and consume within 24–36 hours.
- Fondant / dry cakes: Store in a cool, dry place. Best within 2–3 days.
- Breads: Consume within 24 hours or freeze for up to 7 days.
- Cookies and biscuits: Store in an airtight container at room temperature. Best within 5–7 days.
- Chocolates: Store below 24°C, away from direct sunlight and moisture.
Storage instructions are printed on the packaging. Bakers Route is not responsible for quality deterioration due to improper storage after delivery.
8. Delays & Force Majeure
While we strive to deliver on time, certain circumstances may cause delays beyond our control:
- Heavy rain, flooding, or extreme weather conditions.
- Traffic disruptions, road closures, or vehicle breakdowns.
- Government-imposed restrictions or curfews.
- Natural calamities or civic disruptions.
In such cases, we will notify you at the earliest and reschedule delivery at a mutually convenient time. Delays due to force majeure do not entitle the customer to a refund.
