Privacy Policy

1. Introduction

Welcome to Bakers Route ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains what information we collect when you use our website or place an order with us, how we use that information, and the choices you have.

By using our website or services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect the following types of information when you interact with us:

• Contact details — your name, mobile number, and email address (when provided).
• Delivery address — flat/house number, street, area, and pincode to fulfil your order.
• Order information — products ordered, quantities, special instructions, and order history.
• Account information — password (stored as a one-way hash, never in plain text), date of birth (optional), and membership details.
• Uploaded photos — celebration images you voluntarily submit for our gallery.
• Device information — browser type and general usage data collected via standard browser storage (localStorage) for site functionality.

3. How We Use Your Information

We use the information you provide solely to:

• Process and fulfil your orders (including delivery coordination via WhatsApp).
• Contact you regarding your order status, delivery updates, or issues.
• Personalise your experience — such as birthday greetings and reward points.
• Improve our products, services, and website based on aggregate usage patterns.
• Respond to your enquiries and customer service requests.
• Review and moderate gallery photo submissions before publishing.
• Send occasional promotional offers and updates (only if you subscribe to our newsletter).

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. Your information may be shared only in the following limited circumstances:

• Delivery partners — your name, mobile number, and delivery address may be shared with our delivery personnel solely to complete your order.
• Legal requirements — if required by law, regulation, or a valid government order, we may disclose your information to the appropriate authorities.
• Business transfers — in the unlikely event of a merger or acquisition, customer data may be transferred as part of the business assets.

WhatsApp is used as our primary order communication channel. Messages sent via WhatsApp are subject to WhatsApp's own Privacy Policy.

5. User-Submitted Photos

When you voluntarily submit celebration photos through your account, you grant Bakers Route a non-exclusive, royalty-free licence to display those photos on our website gallery and social media pages. We will:

• Review every submitted photo before publishing it publicly.
• Credit customer photos with a "Customer Photo" label in the gallery.
• Remove a photo promptly upon written request to our email.

Please do not submit photos containing sensitive personal information or images of individuals who have not consented to be photographed.

6. Cookies & Local Storage

Our website uses your browser's localStorage and sessionStorage to store your cart, account session, preferences, and order history entirely on your own device. No cookies are used for tracking or advertising purposes.

You can clear this data at any time by clearing your browser's site data in your browser settings. Note that clearing it will log you out and remove your local cart and preferences.

7. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

8. Your Rights

You have the right to:

• Access and review the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent for photo publication at any time.
• Opt out of promotional communications.

To exercise any of these rights, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes your acceptance of the revised policy.